UAE’s leading private developer Azizi Developments, a leading private developer has raised the headcount for its business processes with the hiring of 40 new-joiners. The organization will also pick further 60+ professionals within the next two months.
These new recruits will be placed across Azizi’s customer service department, including its customer care and mortgage teams, its sales and marketing department, as well as various other functional departments.
Azizi’s raise in headcount comes in line with increased sales inquiries, indicating a rise in interest for its world-class properties within the current consumer market, and the organization’s constant attempts in improving its customer-centricity and transparency.
The realtor is boosting its capacity of service calls, project updates, and customer site visits and is performing additional channels of informative communications. Furthermore, Azizi has decreased its turnaround time for replies to inquiries and case commitments to less than 24 hours.
The customer service department is also tasked with exploring further innovative ways to boost customer happiness, following the success of its recent surprise announcements.
Azizi has surprised owners of Mina, its premium development on the east crescent of Palm Jumeirah, with an investment of Dh10 million to enhance the entire outdoor area, and has spent Dh88+ million to further enrich Riviera, its 16,000-unit French Mediterranean-inspired community in MBR City, with premium interiors, both free-of-charge to its customers, said a top official.
“After a thorough analysis of internal bottlenecks, we’ve determined that adding experienced professionals to our operations is the right move in ensuring our customers the quality of service they deserve.”
Afzaal Hussain, COO – Azizi Developments.
“We hope that this major hiring, which reflects our ambition and pursuit of continuously enhancing our transparency and customer satisfaction levels, excites our valued homeowners as much as it does us,” Mr. Hussain observed.
“Azizi’s Customer Service department also assists customers who are concerned about their inability to fulfill their financial obligations, such as due to job loss or family matters, granting them a variety of financial solutions through its dedicated mortgage department and its close ties and partnerships with some of the region’s leading financial institutions,” added Mr. Hussain.
He noted that customer centricity was not simply a matter of sincerity but it marked the success of a company.
“Inadequate pre- and post-sales interactions are far more pricey than the provision of stellar, expectation-exceeding service. Hiring this substantial volume of experts is a major driver in establishing a new paradigm for customer service efficiency,” Mr Hussain pointed out.
“We are delighted to welcome such a wide variety of talents to our business operations and are confident that they will help us in achieving our business goals. With a very selective, meticulous recruitment process, we are confident that all roles are filled with highly knowledgeable, skilled professionals who will have profound impacts on our continuous pursuit of operational excellence.”
Azizi proposes to build nearly 3,000 units in 2020, having already completed two projects in Al Furjan – Samia and Farishta in January and February respectively.
Azizi Developments has cast over 112 slabs, poured over 55,970 cu m of concrete, and built over 1,326,978 sq. ft of BUA, with the monthly average construction progress of nearly 8% percent and over 1,637,421 registered man-hours in the first quarter of 2020.