The Bahrain Ministry of Housing and Urban Planning has upgraded the ‘Tumooh’ financing e-service through full automation and electronic integration with participating banks, as part of ongoing government efforts to enhance and re-engineer service quality.
Under the upgraded Tumooh service, processing time has been reduced to 10 days. Several previously required documents have been eliminated, including copies of the applicant’s passport and valid family passports, smart card statements for family members, and marriage and divorce certificates for second and third categories.
Additional requirements that have been removed include a stamped bank statement with the International Bank Account Number (IBAN) and a valid residency copy for non-Bahraini spouses. These changes simplify procedures and enhance the overall customer experience.
Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, said the upgraded ‘Tumooh’ financing e-service features 100 percent automation of the entire process, from application to final approval, eliminating paper transactions. She said the move enhances government efficiency, streamlines procedures, ensures support reaches eligible beneficiaries, and expands access to housing services.
She added that the Tumooh upgrade is part of a broader e-services development plan, with similar improvements to be introduced across other housing services. The initiative aims to strengthen government performance, accelerate digital transformation, and deliver tangible benefits to citizens.
As part of ongoing efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published, with around 800 services currently undergoing development and re-engineering across various sectors.
These initiatives are based on proposals and feedback received through the National System for Suggestions and Complaints, ‘Tawasul,’ as well as investor feedback and secret shopper reports assessing government services. Guidance manuals and service-level agreements have also been introduced.
Together, these efforts improve procedural efficiency, elevate service quality, enhance beneficiary experience, and support the government’s digital transformation journey.
