Bespin Global MEA, the public cloud powerhouse of e& enterprise, has unveiled the Middle East’s first advisory-driven AWS Partner-Led Support (PLS) Ultra program.
By bringing together global AWS strength and bilingual engineering teams across the GCC, the program provides strategic, region-specific support to meet the business and technology needs of organizations in the Middle East.
The PLS Ultra is a partner-led, high-touch support program that focuses on FinOps, cloud optimization, and continuous transformation. This enables Bespin to act as a single point of contact for support, speeding up resolution time and enhancing businesses’ experiences on AWS for maximum benefit and long-term outcomes.
“Nearly 70 percent of companies in the Middle East are planning to migrate the majority of their operations to the cloud by year-end, according to a recent survey amongst UAE and KSA business and technology leaders. In this climate of rapid transformation, agility and innovation are essential to unlocking the full potential of cloud computing – across operational, financial, and customer-facing functions. As technologies like IoT, edge computing, 5G, and AI-powered analytics gain traction, cloud adoption in the GCC will only accelerate. Thus, Cloud support must evolve from reactive support to proactive partnership. With AWS PLS Ultra, we’re not just solving issues – we’re helping our clients accelerate innovation, optimize architecture, and unlock long-term value.”
The program offers seamless access to advisory resources, eliminating the need to raise tickets through AWS and accelerating the time to insight, innovation, and optimization. It includes a tiered support model for Developers, Businesses, and Enterprises – scaling from startups to mission-critical, large-scale cloud operations.
At its highest tier, PLS Ultra provides a designated Technical Account Manager (TAM) for ongoing consultation, proactive architectural guidance tailored to business goals, regular operations reviews and event management planning, well-architected reviews to ensure strategic alignment and technical efficiency and concierge-style billing and account support.
Bespin Global MEA is an AWS Premier Tier Services Partner and has been titled as the AWS MENA Consulting Partner of the Year 2024, marking its fifth consecutive award in the region.
Last October, e& forged a strategic partnership with AWS, the world’s leading cloud provider, aimed at boosting cloud and AI adoption across the region. As the public cloud powerhouse of e& enterprise, Bespin Global plays a key role in executing this vision by offering end-to-end cloud consultancy, migration, and managed services.
