Cluster2 Company has launched a unified call center, as part of its efforts to enhance the passenger experience and provide more comprehensive services to travelers, in line with the best service quality standards.
This new initiative is designed to meet the highest international quality standards, ensuring smoother communication and providing travelers with a seamless experience across all its airports.
The unified call center by Cluster2 aims to facilitate travelers’ access to flight and airport service information, including baggage handling, while also receiving inquiries, complaints, and suggestions through a centralized and efficient platform, thereby improving communication efficiency and ensuring a smoother, more seamless travel experience across all airports operated by the cluster.
Cluster2 Company, established in January 2022, marks a pivotal step in the development of the Saudi airports sector. The company manages and operates 22 domestic and international airports and aims to build an advanced, integrated airport network that supports tourism, enhances service quality, improves operational efficiency, and creates attractive investment opportunities, in line with the objectives of Saudi Vision 2030.
The company has designated the unified number (8001168888) to serve travelers across all its affiliated airports, with the call center staffed by trained Saudi personnel and offering multilingual services daily from 8:00 AM to 8:00 PM to ensure comprehensive and timely responses to travelers’ needs and feedback.
The launch of the unified call center complements the integrated services and solutions provided by Cluster2 Company, reflecting its strong commitment to expanding direct communication channels with travelers and stakeholders while achieving the highest levels of quality, efficiency, and excellence in service delivery.
