Dubai’s authority for the real estate sector, Dubai Land Department (DLD) has offered a dedicated team to work directly from the real estate registration trustee centers to expedite the completion of all real estate registration transactions with record speed, subsequently facilitating the suitable investment climate for the real estate sector.
The team which includes a manager and an auditor will offer easy and flexible services to customers, saving time and effort and providing simplified and flexible procedures. This benefits DLD to surpass its peers from global investment destinations.
This service was launched at the beginning of March 2020, and the team’s role is to assist customers and review and complete transactions simultaneously, thus achieving the slogan “complete your transaction in one step through one channel.”
Team members are also expected to support the registration trustee centers through advanced and certified mechanisms to verify, review, and certify all the necessary information as well as confirm that they have the necessary powers to resolve all procedures and services provided in the registration trustee centers, including the issuance of title deeds.
“We have achieved unprecedented success by developing an easy-to-use system that is available to all customers looking to obtain real estate registration services and through which they can choose and locate registration trustee offices. This will help strengthen Dubai’s position as a preferred real estate investment destination in the world that supports all parties in the local real estate market, to ensure their comfort and happiness.”
The process starts with the sellers and buyers at the real estate registration trustee centers; the mandated and valid legal documents must be presented for review and approval as required. The DLD’s fees should be paid via a certified bank cheque, along with the fees of the real estate registration trustee via the payment portal. After completing some of the needed procedures, the registration trustee will assign the title deed to the new owner.
To ensure customer happiness, DLD has created a new and independent complaints mechanism related to real estate registration and survey maps in cooperation with Smart Dubai (complaints system), as it is the neutral and supervising authority when submitting customer complaints.
This service is part of the Smart Dubai initiative. In case of any defect, the customer can register a complaint against the registration trustee center through
ecomplain(dot)dubai(dot)gov(dot)ae, defining its nature and providing all other details to manage the grievance and maintain the applicant’s confidentiality, with the possibility of the customer using the recommended solutions for specific problems until the complaint is resolved.