Etihad Cargo, the cargo and logistics arm of Etihad Airways, has launched the air cargo industry’s first logistics training academy by an airline.
The Etihad Cargo Excellence Hub has been established to uphold consistent operational, safety, and compliance standards across the airline’s global partner network, setting a new benchmark for industry training and operational excellence.
The platform provides mandatory and elective training for Etihad Cargo representatives and stakeholders worldwide. The curriculum includes its operating standards, products, and service framework, Safety and compliance modules aligned with international regulations, Industry-certified programs delivered with accredited institutions, and Targeted soft skills training to strengthen customer engagement.
By embedding structured learning across its ecosystem, Etihad Cargo strengthens risk management, improves operational consistency, and protects service quality at every touchpoint. The digital platform enables scalable, standardized knowledge deployment across regions, ensuring alignment regardless of geography.
Stanislas Brun Chief Cargo Officer Etihad Airways
“The Etihad Cargo Excellence Hub ensures our global partners operate to the same safety, compliance, and service standards. As we grow, consistency becomes a competitive advantage. This initiative protects our brand, strengthens performance discipline, and directly supports the customer experience we commit to deliver.”
Dr. Nadia Al Bastaki, Chief People and Corporate Affairs Officer at Etihad Airways, added: “Etihad is committed to investing in people, and the Etihad Cargo Excellence Hub is a testament to this commitment.”
“By providing accessible courses and a platform for knowledge sharing, it aims to enhance the capabilities of those entering and advancing within the air cargo industry. The training academy will facilitate professional development and improve customer service and efficiency, benefiting partners and the wider industry,” Dr. Al Bastaki added.
