Jumbo Enterprise, the B2B arm of Jumbo Group and a leading IT solutions provider in the UAE, has entered into a strategic partnership with Jio Haptik, a global leader in AI-powered customer experience solutions, to introduce next-generation Agentic AI solutions to enterprises across the GCC.
The partnership combines Jumbo’s regional expertise and enterprise customer base with Haptik’s advanced Conversational AI platform, which includes intelligent AI Agents to manage support, sales, bookings, and more across Voice, WhatsApp, Web, and other channels.
It also features multilingual AI Agents, intelligent automation, and voice AI Agents for inbound and outbound call support. Together, the two companies will offer scalable, human-like customer engagement across various channels, including chat, voice, and messaging, catering to industries such as retail and e-commerce, telecom, banking and finance, real estate, healthcare, hospitality, and travel.
Agentic AI agents can autonomously listen, learn, and act, enabling businesses to deliver hyper-personalized, 24×7 conversational support, as well as sales and marketing engagement. These AI solutions help enterprises anticipate customer needs, reduce operational costs, and build deeper customer relationships.
Ahshad Jussawala, CEO at Jio Haptik, said that, “At Haptik, we’re excited to partner with Jumbo Electronics in the UAE to transform customer experience through the power of Agentic AI. This collaboration will allow us to bring intelligent, next-gen AI solutions on voice and chat, deployed across multiple channels, to businesses across the GCC region, driving digital adoption, innovation, and growth in line with the UAE’s AI vision.”
According to the statement, this partnership gives Jumbo a strategic edge in the region’s evolving CX landscape. By merging proven AI capabilities with deep regional knowledge, Jumbo is now uniquely positioned to help businesses adopt automation, unlock new revenue streams, and deliver seamless, modern digital experiences.
