Khazna Data Centers has launched Khazna NexOps, a dedicated, in-house operations organization designed to deliver a new standard of consistency, responsiveness, and operational excellence for hyperscale and AI-era infrastructure.
With the launch of Khazna NexOps, the company has transitioned from a vendor driven operations model to a fully insourced capability across more than 30 data centers, enabling greater operational oversight and standardized execution.
In less than 12 months, the Khazna NexOps team has grown from 20 to more than 230 specialists, establishing a unified operating model across people, processes, technology, and governance, while maintaining uninterrupted service and high availability for customers running mission-critical workloads.
Khazna NexOps was designed to standardize performance and embed measurable quality controls across Khazna’s expanding portfolio. A structured capability model defines clear operational layers across staffing, processes, KPIs, and governance, with phased activation and digitalization planned through 2026.
To support consistent, audit-ready execution at scale, Khazna has developed more than 5,000 operational documents across its sites and introduced competency-linked execution.
Under this model, training, certification, and skills assessments are directly tied to work order allocation, ensuring that only approved and qualified personnel perform critical operational tasks.
Bart Holsters MD- Khazna NexOps
“In a world where minutes of downtime are unacceptable, operations can’t be an afterthought. Khazna NexOps is a deliberate investment in accountability, capability, and customer experience. By bringing operations in-house, we can deliver more consistent execution, faster decision-making, and a service model built around the requirements of the most demanding hyperscale environments. We view this as a new operating system for reliability. Working with global process, learning, and technology leaders, we’ve built the foundations so our teams can execute consistently across every site. That consistency is what customers ultimately feel: predictable performance, faster response, and tighter control of risk, so our clients are AI-ready in every sense of the term.”
As part of the launch of Khazna NexOps, advanced automation has been integrated into Khazna’s day-to-day operations.
Working with Presight, Khazna is deploying an advanced AI-powered command and control platform to manage its expanding data center portfolio. Operating from a secure, state-of-the-art AI hub in Abu Dhabi, the platform monitors energy, cooling, equipment performance, and security, using predictive analytics to identify issues before they occur and optimize operations continuously.
In parallel, Khazna has embedded climate intelligence into its operations through a partnership with AlphaGeo. By integrating physical climate projections, infrastructure resilience data, and socio-economic indicators, teams gain real-time insights that inform long-term design decisions and proactive operational risk management.
Image credits: Khazna | Cropped by GBN
Khazna has also trialed robotic patrol units to enhance inspection routines, enabling early detection of non-compliance and anomalies such as heat signatures, leaks, vibration, and other early-warning indicators within controlled site environments. These innovations augment growing operational teams and expertise, enhancing coverage, consistency, and response readiness.
Hassan Alnaqbi, CEO, Khazna Data Centers, emphasized that, “Khazna NexOps supports our broader mission to deliver resilient, efficient, and future-ready digital infrastructure as AI workloads accelerate and compute densities increase. By bringing operations in-house, we will strengthen end-to-end accountability, improve customer experience, and scale operational excellence for our rapidly expanding footprint.”
Measurable improvements in Khazna NexOps
Since building out the team for Khazna NexOps, the company has seen a number of measurable improvements across key indicators, which includes:
Safety performance: Reductions in incident rates, including LTIFR and TRIR reaching zero, and more than 2 million LTI-free hours last year.
Energy efficiency: Further improvement in PUE by ~2.3 percent from already aggressive baselines, despite challenging regional climate conditions.
Operational readiness and consistency: Improved training completion and compliance outcomes through competency-linked task execution and standardized work practices.
