Oman Investment and Finance Company (OIFC) Khedmah has entered into a bill collections agreement with Oman Future Telecommunications (Vodafone Oman) as part of a strategic move to broaden its service offerings and improve customer convenience.
This strategic partnership enables Vodafone Oman customers to seamlessly manage and pay their prepaid and postpaid bills securely through the user-friendly Khedmah App, the Khedmah website, or its extensive network of branches.
Saud bin Ahmed Al Siyabi COO – OIFC Khedmah
“We are excited to partner with Vodafone Oman, a collaboration that underscores the shared commitment of both companies to streamline bill payment and recharge processes for Vodafone Oman customers. This partnership is a testament to the growth both companies are experiencing and our collective efforts to enhance the customer experience. It highlights the trust Khedmah has built-in bill collection and its deep expertise in customer service. This partnership will further solidify Khedmah’s position as a leader in digital billing and collection.”
According to the statement, Khedmah’s commitment to excellence and innovation is demonstrated through its continuous efforts to provide unique digital solutions that cater to the varied needs of customers throughout the Sultanate.
With a legacy spanning over four decades, Khedmah has established itself as a pioneer in billing and collections in Oman, providing a centralized platform for customers to pay bills for electricity, water, telecommunications, internet, social protection fund subscriptions, traffic fines, and more. This streamlined process significantly reduces the time, effort, and costs involved in managing these services through a single platform. Its extensive network includes 61 branches across various governorates and regions, complemented by strategically placed self-service kiosks, as well as branches of Wasel Exchange, fully owned by Oman Investment and Finance Company.
Khedmah further boosts convenience and accessibility by offering a range of digital channels, including the Khedmah mobile app, website, and the innovative E-wallet, Khedmah Pay.
Recently, the company expanded its offerings by launching Khedmah Delivery, a user-friendly food ordering and delivery app designed to ensure a seamless experience and secure transactions. This continued innovation underscores Khedmah’s commitment to enriching customer experiences and advancing digital transformation in Oman.
