The Sharjah Finance Department (SFD) has unveiled its new AI-powered virtual assistant platform ‘Shj3’, marking a key step toward modernizing Sharjah’s financial systems.
Developed by Tahseel, this pioneering platform aims to deliver secure, efficient, and user-friendly support and payment services for individuals and businesses through various Tahseel channels.
The launching ceremony, took place at the SFD’s headquarters, saw the presence of Sheikh Rashid bin Saqr Al Qasimi, Director of the Sharjah Finance Department, Huda Al Yassi, Director of the Financial Systems Department, along with SFD heads, specialists and staff members.
“This initiative simplifies financial processes, reduces transaction time, and enhances transparency in government services. It reinforces Sharjah’s position as a leading city in adopting smart, digital solutions and opens new horizons for improving the user journey while achieving seamless integration between financial systems and smart platforms to boost operational efficiency and service quality.”
Sheikh Rashid also explained that “Shj” stands for Sharjah, and the number “3” represents the emirate’s strategic economic and geographic dimensions. Sharjah holds three major seaports and covers approximately 3.3 percent of the UAE’s total area, highlighting its role as a key economic hub in the region.
Huda Al Yassi, Director of the Financial Systems Department, added that, “The ‘Shj3’ platform represents a transformative step in the delivery of financial services. It offers a fully digital experience built on artificial intelligence and operational flexibility, tailored to meet the expectations of a wide range of users. This project reflects our strategic focus on strengthening digital infrastructure and employing technology to support sustainable development. Smart transformation is no longer optional—it is essential to enhancing performance and positioning Sharjah as a leader in financial innovation across the region.”
“Shj3” provides a wide range of digital services to meet the needs of individuals and businesses. For individuals, the platform offers services such as account creation, refund requests, e-wallet top-ups, and transaction payments. For corporate users, services include “Tahseel” card requests, contact detail updates, account creation, and streamlined payments—offered through an intuitive and responsive user interface.
Additionally, the platform addresses the specific needs of the trucking and logistics sector, providing tailored services such as truck card requests, postpaid transaction options, driver access requests, wallet top-ups, refund management, and real-time transaction tracking.
These services are provided to empower the sector with greater control over financial transactions and operational flexibility, all through a secure digital environment.
“Shj3” delivers 24/7 support of virtual assistant for resolving technical issues, answering queries, ensuring a seamless, reliable digital experience beyond financial transactions.
