The Bahrain Government Service Centers Evaluation Committee (Taqyeem Committee) has launched the Outstanding Government Customer Service Representative Program, a new initiative aimed at assessing customer satisfaction with services offered at government centers across the country.
Under this program, customers will receive a short survey immediately after completing a service at participating government service centers. The Taqyeem committee initiative aligns with national efforts to improve public service quality and modernize administrative practices.
Mohammed Ali Al Qaed, Chief Executive of the Information & eGovernment Authority (iGA) and Taqyeem Committee, described the initiative as a key step towards advancing public sector performance in Bahrain. He noted that the program promotes a culture of quality-driven service in line with national strategies to modernize public administration.
Al Qaed stated that the program establishes a comprehensive performance evaluation system for both employees and government entities. It seeks to standardize service delivery according to the Customer Experience Evaluation Guide and encourage healthy competition among employees through performance-based incentives.
The Taqyeem initiative employs an automated system integrated with participating government platforms to dispatch a short survey immediately after service completion. Sent via the official ‘GOB Customer Service’ WhatsApp account, the survey evaluates efficiency, speed, communication, professionalism, and overall service quality. Future phases will see integration with the Mawaeed application.
The survey will be distributed via the official ‘GOB Customer Service’ WhatsApp account, measuring factors such as efficiency, speed, communication, professionalism, and overall service quality. The process is supported by an automated system integrated with participating government platforms. Future phases of the program will include integration with the Mawaeed application, further enhancing customer feedback channels and service monitoring tools.
Currently, 20 government entities have enrolled in the program. The initiative forms part of a broader reform agenda led by the Taqyeem Committee to strengthen accountability, transparency, and service excellence across Bahrain’s public sector.
